Help Center
We'll help you find answers for peaceful co-parenting
Get unstuck quickly with curated guides, FAQs, and support options. Whether you’re setting up schedules, splitting expenses, or messaging co-parents, we’ve got your back with calm, clear steps.
Quick Answer
How do I split an event?
Use the calendar, click the event date, and choose “Split” to break custody into the exact days you need. Edits sync for both parents instantly.
Guides
Start with these essentials
Short, actionable walkthroughs to keep both parents coordinated. Each guide is built on the same calm, organized language you see across Tanseti.
Set up your shared calendar
Create recurring custody patterns, add bank/school holidays, and keep colors consistent.
- Use Schedule Setup to define alternating weeks or custom rhythms.
- Mark bank and school holidays so they’re non-editable and visible to both parents.
- Use color coding to spot who’s on duty at a glance.
Track expenses with clarity
Log receipts, approvals, and balances without awkward conversations.
- Add a receipt to every shared cost; the other parent can approve or reject with a note.
- Balance cards show who owes what across all time and per-year snapshots.
- Use per-page controls to scan history quickly without overloading the list.
Communicate with confidence
Documented messaging keeps conversations focused and timestamped.
- Use chat for decisions; change requests and approvals stay linked to the schedule.
- Unread counts and notifications refresh automatically—no manual refreshes needed.
- Keep tone calm: short messages, decisions documented, receipts attached where relevant.
Three steps to harmony
Follow this quick path to get both parents aligned. Each step keeps language simple and avoids friction.
1. Add your family
Create or join a group, add children, and set primary/secondary parents. Invitations keep everyone synced.
2. Shape the schedule
Use Schedule Setup to pick patterns (2-2-3, alternating weeks) and lock in holidays so past dates stay immutable.
3. Share & track
Log expenses with receipts, use chat for decisions, and rely on dashboards for balances and unread items.
Answers in two sentences or less
Need a hand?
We’re here to help you in minutes, not days
Send a note with context (schedule, expenses, messaging) and we’ll reply with a clear next step. Support stays friendly, professional, and concise.
Response time
Under 1 business day
Phone
+1 (555) 123-4567
* Include screenshots or dates if you can. We’ll keep the tone respectful and focused on resolution.